Job title: Commercial Manager

Salary range: Circa £55,000 at full time / 37.5 hours per week equivalent salary

Contract Terms: Full-time, 2-year fixed term on KSS AHSN Ltd Terms (trading as Health Innovation KSS)

Base: KSS AHSNs primary place of business is The Beehive, located in Gatwick/Crawley, West Sussex. We have further satellite / hot-desking arrangements at sites located in Guildford. Contractually, your normal place of work will be Health Innovation KSS’s primary place of business.

Location: The role is predominately remote, although Health Innovation KSS work on a hybrid basis. The successful candidate is expected to be based in, or be able to attend meetings in the Kent, Surrey, Sussex geography.

Reports to: Director of Digital Data & AI

Direct reports: None

Role Overview

This is a new role in the Company that has arisen due to the Company’s growth and success in winning new contracts. The Commercial Manager plays a central role in developing and contracting new business opportunities that align with the strategic goals of the organisation. This dual-function role encompasses both commercial oversight and contractual development, ensuring effective opportunity conversion, legal contracting, reporting, and cross functional collaboration.

Key Responsibilities

Lead Qualification & Opportunity Development

• Receive business development (BD) leads from the EMG / DDAI Director.
• Use BD Agent tools and CRM systems to qualify the lead:

• Assess strategic alignment and prioritization.
• Integrate insights from previous customer interactions.
• Map key KSS–customer relationships.

Customer Proposal Management

Compile tailored proposals for clients that include:

• Value proposition materials.
• Insights from across the organization.
• Recommendations for next steps including connection to internal specialists.

Opportunity Conversion Support

• Work with the CCO, DDAI Director and internal specialists to advance leads:
• Draft Memoranda of Understanding / Heads of Terms.
• Create detailed Statements of Work with delivery teams.
• Evaluate delivery options and feasibility.

Contracting & Legal Coordination

• Collaborate with the CCO / DDAI Director to:
• Understand the commercial implications of each opportunity.
• Draft legal contracts and supporting documents.
• Engage outsourced legal teams for complex contract matters.
• Ensure contracts are compliant and fit for purpose.

Commercial Handover & Execution

Oversee transition of signed deals to delivery:

• Clarify billing structures, VAT treatment and cost flows.
• Ensure CRM and reporting systems are updated accurately.

Reporting & Performance Monitoring

• Managing the holding of fortnightly Business Development meetings.
• Produce and maintain key reports:

• BD pipeline reports for EMG and Board.
• Weekly BD reports for internal meetings.
• Cash flow and revenue recognition support for finance.

Process Improvement & Systems Integration

• Help embed efficient, scalable BD contracting processes.
• Support CRM rollout and ensure system meets BD needs.
• Train team members on BD processes and tools across the business.

Key Outcomes & Success Measures

• Effective Contract Management
• Risk control including the identification of financial and commercial risks early and the mitigation of those risks through robust commercial processes.
• Customer and Stakeholder satisfaction through maintaining strong and supportive relationships.
• Team and Process Efficiency including the streamlining of commercial processes
• Timely delivery of reports to leadership teams.

Person Specification: Commercial Manager

Essential Qualifications & Experience

• Degree or advanced degree in Finance, Accounting, Economics, Law or Business Administration or similar qualification.
• Proven experience in business development and commercial contracting.
• Strong communication and stakeholder management skills.
• Familiarity with CRM systems and managing BD pipelines.
• Ability to draft and interpret contracts and legal documents.
• Analytical mindset with attention to financial and commercial detail.
• Ability to manage a range of contracts with clients as well

Desirable Experience

• Background in MedTech, HealthTech, Life Sciences or NHS digital transformation
• Financial management experience

Skills & Leadership Qualities

• Excellent contract management skills with drafting, negotiating and manging contracts.
• Strong communication and negotiation skills, with the ability resolve potential conflicts with suppliers, customers and potential business partners.
• Strong financial acumen in the development of commercial bid opportunities.
• Good experience of developing contract management and bid opportunity systems including roll out / training to users.

Values and Behaviours

Health Innovation KSS has developed a clear vision for the direction of the company. A set of values and behaviours have also been developed and agreed to underpin this vision. Our values and behaviours framework can be found below. Applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal processes.

Diversity and Equal Opportunities

It is the desire of Health Innovation KSS to broaden diversity within its workforce.

Health Innovation KSS is an equal opportunities employer and ensures that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity.

This includes:

• ensuring that all individuals who come into contact with Health Innovation KSS, whether as employees, stakeholders or in any other capacity are treated with dignity and respect;

• ensuring that the opportunities Health Innovation KSS provides for learning, personal development and employment are made available on a non-discriminatory basis and;

• providing a safe, supportive and welcoming environment for employees, stakeholders, visitors and others.

Along with all other Health Innovation networks (HINs), we are committed to a series of pledges to further support the diversity and innovation agenda.

Next Steps

To apply for this role, you must do so by following the application process, below.

You will answer some eligibility questions as well as some which are related to your job. After the job closes, our selection panel will review your application answers and CV. It is our aim to manage our recruitment processes in a fair, consistent and unbiased way. Please be assured that your application and CV will be entirely anonymised, at this stage of the selection process.

The closing date for applications is 23:59 on 24^th August 2025.

If you are shortlisted, we’ll invite you to the next step, which will be a first formal interview. Initial interviews are expected to be conducted remotely, via Teams, W/C 8^th September 2025.

We love giving feedback, so if you do attend for interview, we will share how well you performed at the end of the selection process.

No Agencies, thank you.